Terms and conditions

General Terms And Conditions

• All new retainer and ad hoc projects are set up as post-paid, including “Reach Out” clients
• “New Beginnings”,, “Update. Elevate.”, and “Pay-as-you-go” projects are strictly pre-paid
• Rates are all VAT excluded as Digital Presence is not a VAT registered entity
• All invoices, post- and prepaid, sent out during billing run, which commences on the 13th (or closest business day) of each month
• All invoices payable before the last day of the month
• Penalties may be applied to late payments
• All pre-paid invoices are payable on clients’ discretion but no work will commence without full payment
• Late payments on hosting can cause suspension of websites and emails hosted with Digital Presence
• Hosting costs to be discussed on each individual project, but typically R250.00 per month or R2,500.00 annually can be expected
• Basic server maintenance included in monthly and annual hosting rates
• Our rates are displayed on our website
• New projects and developments require a deposit of 50% (minimum of R5,000.00) before work can commence
• The agreed timeline per project is entirely dependent on the provided content
• If the project is held up on Digital Presence’s side, the final invoice will be due once the project is 100% complete
• If a project is delayed from the client’s side due to late content or any other reason, at Digital Presence’s discretion, the final invoice will still be due on the agreed date as per the timeline
• If a project is done before the due date, it is at the client’s discretion when the site will go live after final payment is made

Social Media

• The price and the offer will be referred to as “The offer” in this document
• The offer includes a basic social media retainer of 3 posts over two social media platforms per week for R2 400 per month
• The offer can be expanded to include more social media posts and platforms
• Offer includes content creation using imagery provided by the client
• Offer includes a monthly report
• The offer excludes certain items, which will be quoted on upon request only
• The offer excludes blogs and blog population
• The offer is only valid when a retainer of 12-months is signed for the offer
• Minimal image editing will be included. Images to be at least 1280 pixels wide for content purposes
• The offer is will not consist of deposit payments. Payment must be made per month on the last day of each month.
• Clients will be provided with a content plan and strategy at the end of the preceding month which they need to approve.
• After three months of non-payment, the social media will be suspended.
• Social Media boosting or advertising management can be added to the retainer. Any Social Media boosting or advertising costs must be charged directly to the client’s credit card. Digital Presence does not carry the costs of the advertising. Only the effective management thereof.

New Beginnings

• The price and the special offer will be referred to as “The offer” in this document
• The offer includes basic site of up to 5 pages/sections on single page layout
• Offer includes one standard contact form
• Offer also includes a Map plugin for clients if they so require
• The offer excludes certain items, which will be quoted on upon request only
• The offer excludes blogs and blog population
• The offer excludes content creation
• The offer excludes SEO set up
• All content and imagery provided by client
• Minimal image editing will be included. Images to be at least 1280 pixels wide for content purposes
• The offer is will not consist of deposit payments. Full payment to be made before commencing of project
• Projects will have a minimum turn around time of two weeks (from when all content is provided) from payment date
• Hosting for domains either at clients’ own expense or hosted with Digital Presence at R250 per month or R2500 annual hosting fees
• After three months of non-payment for hosting, the site will be suspended (including emails)

Reach Out (Newsletter/mailers)

From R1,500.00 per month

• The “Reach Out” offer starts from R1,500.00 per month
• Minimum 6 month contract sign up and limited to ONE (1) send per month
• Client to supply all content (images, copy writing etc)
• Price based on a maximum of 4 hours (at a discounted rate) and up to 4 sections per mailer
• Digital Presence, where possible, will consult on content (legality of used images etc) but will not be held responsible for content used
• Client to be held liable for all mailer platform subscriptions
• Client account to be set up on separate account from Digital Presence’s to ensure transparency
• If the database surpasses a subscription limit, Digital Presence will send a notice (if given one from mailer platform) of the revised costs but will not be held liable for any additional costs
• Database maintenance included in monthly retainer
• Database management (adhoc additions and removals) to be assessed and quoted on separately
• Digital Presence will consult with client to design the preferred template for the mailers during the contract period
• After template agreement has been reached, no redesigns can be allowed within the allocated hours
• The offer includes up to 4 hours
• Additional retainer hours can be discussed after a three month period
• Within the first three months, additional requests strictly to be allocated out-of-retainer rates

Update. Elevate

Update your website from R3,000.00

• Strictly for WordPress sites
• Up to 8 hours to be used, which includes small layout changes, design elements, modernizing the site. Not limited to a set amount of pages
• Each individual deal will be assessed and the project scope discussed and confirmed before work commences
• Additional “Update. Elevate” hours are available but not on an ad hoc basis. Project scope to be confirmed before commencement and additional hours that fall outside of that scope will be quoted on separately
• Typically, this will not include new pages with new content due to the consumption of hours. Can be negotiated
• Client to supply all content (images, copy writing etc)
• Digital Presence, where possible, will consult on content (legality of used images etc) but will not be held responsible for content used
• Client to be held liable for all additional plugin and widget costs
• Digital Presence will not install any paid-for software, plugins or widgets without consent from the client or the company’s proxy
• The “Update. Elevate” offer does not apply to, or as, a retainer as retainers fall under a different set of rules

Pay-as-you-go 

Pre-purchase hours to be used over a 3 month period from R2,400

• Strictly WordPress sites
• Rates are R600.00 per hour
• Up to 4 hours to be used over a three month period
• After pre-paid period expires, the available hours expire
• Each individual deal will be assessed and the project scope discussed and confirmed before work commences
• Additional “PAYG” hours are available but not on an ad hoc basis. Project scope to be confirmed before commencement and additional hours that fall outside of that scope will be quoted on separately
• Client to supply all content (images, copy writing etc)
• Digital Presence, where possible, will consult on content (legality of used images etc) but will not be held responsible for content used
• Client to be held liable for all additional plugin and widget costs
• Digital Presence will not install any paid-for software, plugins or widgets without consent from the client or the company’s proxy
• The “Pay-as-you-go” offer acts as a hybrid retainer for three month periods
• Offer is not limited to 4 hours. Additional hours can be purchased at the above mentioned rate as a top-up

Privacy Policy

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